Store Policies

Payment Methods

Paypal & Stripe

Checks may be accepted for larger orders above $3,000

Contact us for more information with large Purchase Orders.

Payment Terms

Payment must be made at time of checkout.  Most wholesale orders are made to order.


Taxes apply if you reside in North Carolina and do not hold a sales tax ID.
Cancellations must be made within 24 hours of purchase.

 

 

Minimums

Order Minimum

$150.00

 Orders over $1,000.00 receive 10% off with code STARGAZE

Orders that do not meet our minimum will be canceled.

Our Wholesale division is strictly for bulk ordering for resell.  We do not accept retail orders here for personal use.  Please visit arabellacrystals.com for personal orders.

 


Selling Online

Arabella Crystals branded items can be sold within your own website/social media platforms and/or retail location.

Arabella Crystals branded items may NOT be sold on online marketplaces including Etsy.

Multi-level marketing with our branded items and photos is prohibited.  


 

Shipping & Processing

Processing Times

Once your order is placed, it will ship within 5-14 business days depending on order size.  Majority of large wholesale orders are made to order.

No order is too big! I've completed orders up to 7300 candles.  If you have questions about time processing, please don't hesitate to reach out.

I strive for a quick turnaround time but please keep in mind that Arabella Crystals is a one woman show!

Shipping Information

Most orders ship via UPS GROUND 

Transit time 5-7 Business Days

Please note: I ship to the address provided with your order.  If you need to change the shipping address after an order has been placed, please let me know right away!

An email with tracking is automatically sent once a label is generated.

Returns & Damages

All items go through multiple quality checks before being sent out.
If you receive broken merchandise, please contact me within 4 days of your delivery date.  Once received, We can reship, refund, or credit your next order.

Please have at least 7 clear photos of the damage to candles, and packaging material.  If a claim is filed, USPS and UPS may want to inspect the packaging. 

By placing your order, you agree to these policies.